Unable to use/open Samsung MAX

[hellsing98]

Hello, after the march update to android 11 and core UI 3.1, I've been unable to open up the Samsung MAX app. I search it up in the settings tab, and all I get is the App Info. I tried force stopping it, I tried to restart, switch WiFi on and off, everything but it just doesn't seem to work.

I also searched for VPN on my setting. I do see a VPN profile of Samsung MAX, but there too, I've been unable to access this app. 

Please help me open this app up. 

[906524]

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[savagearpit]

Clear the cache of samsung max then open it

[hellsing98]

Ok will try doing this, and then update the results here.

[hellsing98]

Ok, so clearing the cache did nothing. As I click on the app, a black screen appears and then MAX does not open.

[UserAdik]

Try to Update your Android system Web view from play store

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

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Warm Regards,
Samsung Customer Support