Sudden switching off while using YouTube/ instagram on chrome

[sardarji830]

Can anyone help me? 

I have m53 5g 128gb 8gb(ram)

When I open youtube or instagram on chrome..for few minutes(1-3) it works well...then the shorts/reels starts giving green screen...all other functions are possible..just the video part is green..then after sometime the screen gets hanged..then I have to w8 for 5-10 minutes..then it restarts on its own.

What do I do?

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[sardarji830]

Any solution?

[MonK11]

Is it happening on Chrome only or in other browsers like firefox or samsung internet?

[sardarji830]

Idk? I never tried there

[ERAVA]

That's video codec issue i guess , there's no problem in your phone so relax it's just the browser malfunctioning , happened to me also .

[sardarji830]

Thanks

[nitesh_kr]

Same thing is happening with me.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support