Silent/Vibration mode turns on automatically

[SudeshKumarBanyal]

Recently, I noticed that my M33 goes switches to vibration/silent mode automatically.

I miss many important calls every now or then.

Every time I turn off the silent mode, and put my phone , after few minutes it again becomes silent.

I have. Not scheduled any do not disturb mode.

How to get rid of this setting?

Somebody please help

[ankitmon]

Turn on accidental touches protection.

[SudeshKumarBanyal]

Thanks for reply.
I really don't think accidental touches can do one and same and only one thing again and again.

[goodthings · Accepted solution]

I think it's a bug in February Security Patch level update, because when a call come from 140........ number it's service provider telecom company number, immediately call cut and mobile comes in silent mode, again and again when this call come. I am also notice this issue in my M33 5G device. So kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[SudeshKumarBanyal]

Factory reset the device worked for it.