Secure folder issue

[abhi4499]

I have galaxy m34 when i open secure folder it show only pin not biometric fingerprint i have already enable fingerprint but it doesn't work now

[GmanGotYou]

First time you have to open with pin and next time for certain time you can use your fingerprint to unlock.

I have the same!

[Wodehouse]

There could be a few reasons why your fingerprint isn't working with the Secure Folder on your Galaxy M34:
* Fingerprint Sensor Issue:
* Dirty Sensor: Clean the fingerprint sensor on the back of your phone with a soft, dry cloth.
* Sensor Damage: If the sensor is physically damaged, it might not work correctly.
* Software Glitches:
* Secure Folder Updates: Ensure the Secure Folder app is updated to the latest version.
* Phone Software Updates: Make sure your phone's operating system is up-to-date.
* App Conflicts: Sometimes, other apps can interfere with the fingerprint sensor. Try temporarily disabling other apps that might be using it.
* Fingerprint Registration:
* Incorrect Registration: Try re-registering your fingerprint. Make sure to place your finger firmly and evenly on the sensor during registration.
* Multiple Fingerprints: If you have multiple fingerprints registered, try using a different one.
Troubleshooting Steps:
* Restart Your Phone: A simple restart can often resolve minor software glitches.
* Clean the Fingerprint Sensor: Use a soft, dry cloth to clean the sensor.
* Update Secure Folder: Check for updates to the Secure Folder app in the Galaxy Store.
* Update Phone Software: Go to Settings > Software Update to check for and install any available updates.
* Re-register Your Fingerprint:
* Go to Settings > Biometrics and security > Fingerprints.
* Delete your existing fingerprint.
* Follow the on-screen instructions to re-register your fingerprint.
* Check for App Conflicts: Temporarily disable other apps that might be using the fingerprint sensor (e.g., banking apps).
* Clear Secure Folder Cache and Data:
* Go to Settings > Apps > Secure Folder.
* Tap on Storage.
* Tap on Clear Cache and then Clear Data.
* Note: Clearing data will delete all files and settings within the Secure Folder.
If none of these steps resolve the issue, you might need to contact Samsung Support for further assistance. They may be able to provide more specific troubleshooting steps or determine if there is a hardware issue with your device.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[DINKAR_A34_5G]

Have you turned on fingerprints in the Secure Folder lock type?

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also register your fingerprint fresh again clean fingerprint sensor and your fingers too then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Kindly restart the device: Press the power and volume down keys simultaneously for a few seconds.

● Kindly remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3.If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support