Original topic:

Secure Folder apps showing in Recents after One UI 7.0 update on Galaxy M53

(Topic created on: a week ago)
128 Views
GrayashjinX
Active Level 1
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Galaxy M
Device: Galaxy M53 5G
Software: One UI 7.0 / Android 14

After updating to One UI 7.0, apps inside the Secure Folder are now showing in the Recent Apps screen, even though the “Show Secure Folder in app Screen” option is turned OFF in settings.

This is a serious privacy issue — the feature used to work perfectly before the update. Now, no matter how many times I toggle the setting, clear Secure Folder cache/data, or update system apps, the apps still show up in recents like normal ones.

I confirmed with another Samsung user (different model), and they’re not facing this issue, so it seems specific to Galaxy M53 5G or this particular update.

Kindly look into this urgently and provide a fix or patch. 


Thanks.
6 Comments
cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
GrayashjinX
Active Level 1
Galaxy M
Thanks for your support mod, I've already shared the complaint alongside the log files and relevant screenshots and screen recordings and relevant personel have responded to it. Thanks.
arosedas
Active Level 3
Galaxy M
I have sent a photo and video of my problem to the customer service center, but it has not been fixed to this day. I don't know why they are delaying it.
arosedas
Active Level 3
Galaxy M
Please fulfill the customers' requests. Many people like us are in this same problem. Thousands of customers are affected by this without knowing how to tell you.
arosedas
Active Level 3
Galaxy M
I have also been reporting this bug for the past month and it is causing me a lot of stress. Please fix this problem. There is a huge security flaw.
arosedas
Active Level 3
Galaxy M
I have contacted the customers several times and requested them to fix this but till now it has not been fixed. Please correct me. There is a huge security flaw.