Original topic:

Screen Flickering and Color Fading on M51

(Topic created on: 07-29-2023 09:59 PM)
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IG-shutterbug_anogh
Active Level 6
Options
Galaxy M
screen flickering and color fading in m51, latest July security update done but then also it is happening.... each and every device is getting this issue ... either it happened already or will happen in upcoming days ... company is not batting an eye how can everybody have same physical screen damage .... service centre is charging huge amount for a 3year old device .... someone was saying in the community that they quoted ₹10,000 appx for repairing... such a disappointing business policy... mass complaining and error reporting is required by each and everyone facing this issue...

Updated to latest July Security update still the flickering and fading problem is there....


Updated to latest July Security update still the flickering and fading problem is there




25 Comments
sarnandu
Expert Level 1
Galaxy M
did you turn on developer mode
Galaxy M
yes it is on from the year i bought
0 Likes
sarnandu
Expert Level 1
Galaxy M
search for surface update and turn it off
Galaxy M
it was off ... but i turned it on and then off... after that the frequency of flickering and fading decreased but it is happening once and while ... so this is definitely a software bug 😞
micky99
Active Level 3
Galaxy M
Is there any change after update
0 Likes
Galaxy M
no my screen is still flickering.... thought that samsung would fix this bug.... guess mass reporting is the only way ...
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
SandeepSty
Active Level 5
Galaxy M
This is serious quality control issue in samsung. Even i have faced the same..most of the m51 users are facing this. And samsung is making money out of it..either you will replace the screen or you will buy a new phone .Atleast they should release a statement and acknowledge their fault. They are just utilizing their resources in making lots of phone models with minor charges and upgrade instead of spending the money in quality control and service.
kirakarthik
Active Level 1
Galaxy M
Dear Samsung team,
Already most of the members complained on this issue for M51 devices. This is definitely a software issue that need to be addressed from Samsung side. Everyone is even afraid to update their phone with latest patches since they doubt any more bug or issue may pop out. Please address it.