Samsung m35 5g is not charging with original cable and 25 watt samsung adapter

[Krish_7]

Suddenly My samsung 35 5g is not charging with original samsung cable comes with the box and the original 25 watt samsung adapter, when I remove the cable form adapter and connect it to laptop port it was taking charge amd also getting charge with another type c cable, but interesting is that the original adapter and cable working fine with the other device not with my device suddenly.

Please help 🙏 

🥺

[Wodehouse]

That's frustrating! Let's troubleshoot the issue:

Potential Causes
1. *Faulty charging port*: Dirt, dust, or corrosion in the charging port might be preventing the original cable and adapter from working.
2. *Software issue*: A software glitch or bug could be causing the charging problem.
3. *Power management issue*: The phone's power management system might be malfunctioning, preventing charging.
4. *Hardware failure*: A hardware component, such as the charging IC, might be faulty.

Troubleshooting Steps
1. *Clean the charging port*: Use a soft brush or a cotton swab to gently clean the charging port.
2. *Restart your phone*: Sometimes, a simple reboot can resolve software issues.
3. *Check for software updates*: Ensure your phone is running the latest software version.
4. *Boot in Safe Mode*: Restart your phone in Safe Mode to isolate any third-party app issues.
5. *Reset charging settings*: Go to Settings > Battery and device care > Advanced > Reset charging settings.
6. *Try a different wall outlet*: Rule out any issues with the wall outlet or electrical supply.
7. *Visit a Samsung authorized service center*: If none of the above steps resolve the issue, it's possible that there's a hardware problem. Visit a Samsung authorized service center for further assistance.

Additional Tips
1. *Use the original cable and adapter*: Try to use the original cable and adapter to rule out any compatibility issues.
2. *Check the cable and adapter for damage*: Inspect the original cable and adapter for any signs of damage or wear.
3. *Keep your phone's software up-to-date*: Regularly update your phone's software to ensure you have the latest security patches and features.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

● Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

● Kindly disable the battery protection mode( if enabled).

● Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

● Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

● If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too then try to it's again. If not resolves then go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Krish_7]

They told charging port board fault. So they will repair free of cost if no damage due to liquid or physically