M35 slow charging or charging issues

[Samsung_Vzrr0Lh]

I am having charging problem with my galaxy m35. I have changed adapters cables also. Though those adapter and cables work with my other Samsung phone perfectly fine. But in my m35 there are very issues in charging sometimes it doesn't get charging indicator, sometimes it does not do super fast charging(I am using original Samsung adapter and cable). Even if it shows super fast charging it charges very slow. I'm very frustrated as it is not even 4 months old and I'm pretty sure there isn't any physical or chemical damage. Not even exposed to moisture. I think it is a bug or software problem(my m35 is up to date) and i also have tried factory resetting it. pls someone give me solution.

[Wodehouse]

I understand your frustration with the charging issues on your Galaxy M35. Despite trying different adapters, cables, and even performing a factory reset, the problem persists. Given that your device is relatively new and you're confident there's no physical damage, it's possible that the issue is software-related. Here are some potential causes and additional troubleshooting steps:

Potential Causes
1. *Firmware issues*: A firmware bug might be causing the charging problems.
2. *Power management software*: The power management software on your device might be malfunctioning.
3. *Hardware-software compatibility*: There could be a compatibility issue between the hardware and software.

Additional Troubleshooting Steps
1. *Boot your device in Safe Mode*: This will disable all third-party apps, allowing you to determine if an app is causing the issue.
2. *Check for any corrupted system files*: Use the built-in "Device Maintenance" app to scan for corrupted system files.
3. *Contact Samsung Support*: Reach out to Samsung's customer support team for further assistance. They may be able to provide additional troubleshooting steps or repair options.
4. *Visit a Samsung Authorized Service Center*: If none of the above steps resolve the issue, visit a Samsung authorized service center for a thorough inspection and potential repair.

Additional Recommendations
1. *Monitor your device's battery health*: Use the built-in "Device Maintenance" app to monitor your device's battery health.
2. *Avoid overcharging*: Try to keep your device's battery level between 20% and 80% to prolong its lifespan.
3. *Update your device's software regularly*: Ensure your device is running the latest software version to receive bug fixes and improvements.

I hope these additional steps help resolve the charging issues on your Galaxy M35.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Samsung_Vzrr0Lh]

I  have tried everything that you mentioned but it still doesn't solve the problem. It might be a hardware problem but then also what kind of products Samsung is manufacturing they are faulty within 4 months and I don't have any heavy usage also. Samsung is majorly focusing on S series only it should focus on budget friendly F/M/A series also.

[M35Adu]

I also had same problem recently but found the final solution by replacing the charging board at service centre. That's final option

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Galaxy device slow charging issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-mobile-device-has-problem-with-cha...

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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