Samsung galaxy m51 4k hdr video streaming problem...

[Muneeb56]

When i try to play 4k 60fps hdr videos on my Samsung galaxy m51 it automatically changes to 480p.

[IcyJay30]

It used to work earlier but not now
https://youtu.be/mD3ckn1URkE

[Muneeb56]

R u also facing the same issue in 4k 60 fps hdr?

[IcyJay30]

Yes, i saw post where a52 also have same issue

[Muneeb56]

Yes..may be..

[bnbadheka]

Go to YouTube settings and in mobile network change higher quality video rather auto at 480p.then you can stream hdr video in same resolution as I have watched on 1080p plus 1440p

[bnbadheka]

It is not problem

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

[arnablaha]

Did m51 support 4k 60fps hdr YouTube videos...