Samsung M32 sm-325f usb not working fast charging

[sbanyal]

The charging port is not working with the original charging cable but working with other non fast charging cable. Some time error coming "usb not supportted". Sometime "usb connector connected/disconnected".

#usb

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you have to face, we understand your concern and we will help you.

Would request you to kindly perform some basic steps which should resolve the issue.

1. Settings>>>Developer option>>Default USB configuration>>>USB tethering>>Disable it.

2. If the issue still persists then check the USB connection. Perform interactive checks through Samsung member apps:- Path:- Samsung member>>>Get help>>>Interactive check>>Charger/USB.

3. Also make sure that you are using a genuine Samsung charge.

4. If the issue has not been resolved then check the device in safe mode: Power off the device>Press and hold the Power key for one or two seconds to turn on the device. To exit the safe mode restart the device.

5. Update software: Menu>apps>settings>software update>install.

6. If the issue has not been resolved then reset the device:
Apps>settings> general management>reset.

Note: Kindly create a data backup of your device via smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Remember the google password before resetting the device because it is required during the initial setup.

If the issue is still unresolved, kindly share the device log file within 15 minutes of issue occurrence by using the error report option via the Samsung Member application. To share a log file click on Samsung Members Apps>Feedback>error report>Attach log file.

Thank you for writing to us.

Warm Regards,
Harmandeep Kaur,
Samsung Customer Support.