Original topic:

Samsung M30s - Calling issue in Volte network

(Topic created on: 05-14-2021 01:47 AM)
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arun_chaudhary
Beginner Level 2
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Galaxy M
Hi

I am facing network issues in my Samsung m30s. Each time when volte is on i can't make a call there is network problem and call drops automatically. Facing this issues from last 6 months. At that time used to disable the volte. But after the new update this options is removed. Forcefully now i have to use my airtel sim in 2g mode. Have tried everything swept the Sim but issue is still there. Nothing worked for me. Volte call never happened there is always call drop. I have used the same sim in different Samsung mobile phone on that phone i haven't this phone. Tried to connect with service center no genuine response from them.
Please provide carrier aggregation in this mobile for improving the network. Currently my network capacity is 115dbm. At same moment my another mobile showing this under 80dbm. request Samsung to provide assistance on this problem. Need support
5 Comments
azimruppur
Active Level 4
Galaxy M
Your phone 📱 use Bangladesh/India?
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arun_chaudhary
Beginner Level 2
Galaxy M
Region already set to India but still issue not resolved
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DedSec321
Active Level 4
Galaxy M
I am having same phone and same airtel sim never had such issue only the problem I had was it was fluctuating between 3g and 4g if u want constant 4g then download force 4g app and set the mode into LTE only
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arun_chaudhary
Beginner Level 2
Galaxy M
This issue came when the volte calling network is on the call always drops. When i use 3g or 2g network while calling the same issue is resolved but than i am unable to use the Internet.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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