Original topic:

Samsung M21 heating near front camera & fingerprint

(Topic created on: 03-18-2021 10:41 AM)
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isuruwaa
Beginner Level 2
Options
Galaxy M

My samsung M21 is heating 🔥 highly near front camera when gaming or surfing with internet. It is not heating battery or no battery draining problem . I think it is the processor heating . What should i do 

5 Comments
Galaxy M
yes , it is due to exynos 9611 processor . which is mid range processor soit heat when play high game like asphalt 9, pubg , and other. and it also heat when take photo or video in high resolution .it is not best gaming processor . so use the m21 for average daily use not use in **bleep** game or video streaming. I am m21 user in Nepal. It is best phone in this price range .
phease add get solution
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isuruwaa
Beginner Level 2
Galaxy M

Yes . That is true. But heating is started from nearly a week ago. There wasn't a any heating issue after buying it as new . But now there is a heating issue . 

Galaxy M
please disable background data apps and restart your set . It being solved.
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Ehsank
Expert Level 5
Galaxy M
during game its normal, and if you are doing both at one time then obviously it will get heated
Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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