Here is a bug in samsung M14 that when i speak with someone on call then phone automatically on the hand free speaker but voice is coming from ear speaker. Please resolve this issue as soon as possible. That's my second device of samsung that i was purchased in one month but Please Samsung resolve this issue.
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.
1: Clear an app's cache, follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.
2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.
3: Update App if available. Update software: Menu>apps>settings>software update>install.
4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
