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Original topic:

Samsung Galaxy M52 5G issue

(Topic created on: 04-05-2024 01:11 PM)
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Kaushik8981
Beginner Level 5
Options
Galaxy M
 I update Security Patch November 2023 in 12th January 2024. After the update aGreen Line appear left side on my Galaxy M52 5G's screen. After one month it turn into a White line. Please tell me how it goes. If possible to fix it by any software update, please do it.


After I update on 22th May 2024 for February 2024 security patch, I got another green line on the Right side of the screen.

Worst experience #SamsungIndia

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3 Solutions


Accepted Solutions
Solution
alby123788
Active Level 1
Galaxy M
Bro ,repost my twitter post. @alby_shaju.

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0 Likes
Solution
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

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Solution
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by given links. However, we are taking your valuable feedback regarding this.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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10 Comments
Solution
alby123788
Active Level 1
Galaxy M
Bro ,repost my twitter post. @alby_shaju.
0 Likes
Solution
goodthings
Expert Level 5
Galaxy M
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
0 Likes
THEPREM
Active Level 6
Galaxy M
Bro do you have any hopes that the samsung will provide solution to you ???
Here im facing color fading issue since one and half months now, after January Security Patch Update 2024 even after multiple complaints. Still no resolution provided by samsung so far.
Now time to boycott samsung phones.
0 Likes
Solution
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue by given links. However, we are taking your valuable feedback regarding this.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

john1111777
Beginner Level 2
Galaxy M
Due to unavailability of security patch my company profile is having compliance issue
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Babita59
Active Level 5
Galaxy M
Mark this message as solution so that people get to know about it.
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Kaushik8981
Beginner Level 5
Galaxy M
After I update on 22th May 2024 for February security patch, I got another green line on the Right side of the screen.

Worst experience #SamsungIndiaIMG-20240524-WA0006_1000022499_1716557021.jpgIMG-20240524-WA0008_1000022498_1716557016.jpg1716557141679.jpg