Original topic:

Samsung Galaxy M21 restart again and again

(Topic created on: 09-06-2022 01:12 AM)
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sou98902
Beginner Level 2
Options
Galaxy M
My Samsung galaxy M21 phone restart again and again . I can't stop this.  I already  check my device through Samsung member but there is no problem.I also checked my phone auto restart setting . Please help me this automatic restart problem. 
3 Comments
Anonymous
Not applicable
Galaxy M
Make your last full data backup and go to the Samsung service center and replace motherboard , your device dead at any time , so don't waste time otherwise your data will lost
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irdj001
Active Level 3
Galaxy M
Yeah!....I have gone through this problem, it just starts to restart during heavy tasks and sometimes it's just stuck with restarting symbol...(was very frustrating)

So coming to the solution, my phone was luckily recovered (without losing any data) by nearby trusted mobile service men!....
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

There are two methods to disable the auto-restart function
Method 1: From the home screen swipe up or down to access the App Screen > Setting > General Management > Reset > Auto Restart > To Turn OFF auto-restart slide the slider toward the left.
Method 2: Go to 'Settings'>>Tap on 'Battery and device care'>> Tap on Three dots>>Tap on 'Automation'>>Disable 'Auto-restart at set times' if enabled

If you are facing this issue after installing any new application then uninstall that application.
Navigate to the Apps screen and tap on Settings>>Tap on Apps>>Tap on the desired app>>Tap on Uninstall>>Tap on OK

Reset settings: From the home screen, click on Settings>>General Management>> click on reset and then reset setting.

If the issue still persists we would request you to kindly visit your nearby service center, for the physical inspection of your device. Please be assured, our team will surely help you with this.

You can search for the nearby service center from the given link:-https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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