Samsung Galaxy M21 freezes and then automatically restarts when it gets heated up.

[vprankul]

This is happening after the OneUI 3 (Android 11) update and it happens on normal usage also. It freezes for around 5-10 seconds and then automatically restarts.

[vprankul]

Will it help? I think it's a bug.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support