Automatically restart and freeze M31s

[jay12ka4]

2019  31s freeze and restart automatically,  any one facing  this problem  ? I have already  factory reset but still facing the problem 

[goodthings]

My dear turn off auto optimization in device care setting and reset all setting of your's device in general management setting. Thanks.

[jay12ka4]

Factory reset and still problem

[goodthings]

My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report. If you like please accept as a solution. Thanks.

[jay12ka4]

This solution is not working for me

[goodthings]

My dear Thanks. Your's most welcome.

[jay12ka4]

For what

[goodthings]

For your's very nice last reply. By the way you can help from smart tutor for resolved your's issue Thanks.

[jay12ka4]

Alredy off

[sarnandu]

turn off auto optimisation