Original topic:

SOFTWARE UPDATE❗️⚠️IMPORTANT QUESTION ⚠️❗️M31,M31S,M33,M54,F54,M34,F34, ETC

(Topic created on: 01-02-2024 08:52 PM)
1284 Views
SGS23ULTRA
Active Level 3
Options
Galaxy M
Recently, before a month, my M31 suddenly got off and got stuck on the samsung logo page after switching it on. Took to service centre, that guy said MOTHERBOARD NOT WORKING, I asked why, he didn't knew anything, when I searched about m31 motherboard issue it was known that after a software update the motherboard stopped working for many of the users.😶🌫️ seems that the exynos 9611 couldn't handle much.. WHOSE FAULT IS IT? CUSTOMERS FAULT OR SAMSUNG'S FAULT??. cost of motherboard is Rs.8000..Instead of changing that I could buy a new phone itself. At least they should have addressed this issue and given a solution, but they didn't. Until they sell all their BUDGET PHONES, they advertise fancy ads and marketing strategies to target them. Make them buy.. then what??? You just leave them hanging with motherboard issues. You shouldn't even promise an update if you know that the phones hardware couldn't handle it. VERY BAD 👎 😕 
..
..
OKAY NOW,
 SAMSUNG PROMISED 4 YEARS OS UPDATE TO ALL THEIR DEVICES FROM THEIR FLAGSHIP TO MIDRANGE TO BUDGET. FLAGSHIP AND MIDRANGE HAS GOOD CHIPS/ PROCESSOR TO HANDLE THE UPDATE. 
HERE'S THE QUESTION
THE BUDGET PHONES? WILL THEY LAST TILL 4 YEARS OS UPDATE???? WILL THE EXYNOS PROCESSOR AND HARDWARE CAN HANDLE THE SOFTWARE UPDATE UPTO 4 YEARS FROM NOW????? WHAT IS THE ASSURE THAT THESE DEVICES WILL WONT HAVE A MOTHERBOARD ISSUE AFTER 2 OR 3 YEARS OF UPDATE. 

BUDGET PHONE USERS EXPRESS YOUR VIEWS 



10 Comments
Imnanu
Active Level 8
Galaxy M
Yes I am 💯 percent agree with you
owl123
Active Level 10
Galaxy M
Earlier versions of m31 had motherboard issues. I bought mine in 2021 and till now have no issues. Maybe like they rectified the issue afterwards.
0 Likes
cs_member10
Expert Level 5
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you share the jobsheet number and contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So it will be helpful to us to resolve your issue.

Warm Regards,
Samsung Customer Support

0 Likes
Rushikesh164
Active Level 1
Galaxy M
I had same issue with my m31s ,so i contacted samsung via mail and they replaced my phone's motherboard for free
Rushikesh164
Active Level 1
Galaxy M
2022
Rushikesh164
Active Level 1
Galaxy M
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...

Mail ur problem to samsung on this , then u will get a call from them on next day asking about ur issues, ofc they will say that u have to pay for it , but tell them that many users facing this problem after update and u can't afford changing motherboard , and it's there fault...... then they will send u to nearby service center submit ur phone there and mail the jobsheet to samsung they will tell u there email on the call , and then u willl get it repaired for free 😃
Galaxy M
save battery in samsung

go to setting

1. sound and vibration then system sound then off all sound and go back and system vibration then off all vibration


2. notification then app notifications and off all unnecessary app notifications

3. display than on dark mode

4. display than off adaptive brightnes

5. advanced features than labs off all experimental feature

6. advanced features than motion and gesture off all








speed up your samsung phone

1.first go to setting then 

2.about then 

3.software information then 

4.tap 7 time on build no then 

5.developer option open then

6.go back in setting app and 

7.last one is developer option then

 8.find three type of animation

9.first window animation scale- set off

10.second transition animation scale- set off

11.third animation duration scale- set .5 




second tip

go to setting than
display than on touch sensitivity










set samsung mobile camera for best click


first open camera app

tap setting icon

on high efficiency picture


on save selfies as previewed


then setting to keep option


on filters

then go back

tap on filters select ivory -4

than face filter

then tap off/auto

set smoothness-8

set tone - 4
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Galaxy M
Once try force restarting by pressing and holding power and volume down button and backup your important data to a computer or pendrive as fast as possible!!!

Also...
Try factory reset.

Even if the problem persists, perform the following process I have mentioned in my post(link below):

https://r2.community.samsung.com/t5/Galaxy-M/Latest-update-about-my-Samsung-M21-restart-issue/td-p/1...

It has worked for me.

If you find this comment helpful, tap on 3 dots and click on accept as solution.
0 Likes
N12R2009
Active Level 4
Galaxy M
Yes, same m31 issue
0 Likes