Restart problem

[MS76]

Glaxay m31 gets restart even after changing of motherboard from company 

[prashantpophale]

It's is very horrible.
This means new motherboard is also faulty.
Really Hangsung is great.

[Green_Grass]

Your motherboard damaged again
You have to replace it again
Because it has bad quality motherboard
Many users are facing this problem

[Sid_Karna]

You can get it replaced for FREE
please check out this post
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...

[MS76]

Thanks

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support