Request for Free Replacement of Samsung M52 5G due to Display Issues

[adityaprawesh]

Dear [Customer Service/Support Team].

I am writing to express my disappointment and frustration regarding the recent sofware update for my Samsung M52 5G smartphone. After installing the update (Firmware Version: M526BXXS5CXE2 / M526BODM5CXE2/
M526BXXS5CXE2
Security patch level: 1 May 2024 ) on 18/06/2024, I noticed the appearance of persistent green lines on the device's display, rendering it unusable.

Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.

I would like to emphasize that my Samsung M52 5G is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my

smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.

To provide further details, please find the relevant information below:

Phone Model: Samsung M52 5G

Update Installed On: 18/06/2024

Issue Arises In: 28/06/2024

Firmware Version: M526BXXS5CXE2 / M526BODM5CXE2/
M526BXXS5CXE2
Security patch level: 1 May 2024

I have been a loyal customer of Samsung for several years and have always

appreciated the quality and reliability of your products. I trust that your

esteemed company values customer satisfaction and stands behind the

integrity of its software updates.

I kindly request a prompt response and a resolution to this matter. I hope that

Samsung will take full responsibility for the issue and provide a free replacement for my Samsung M52 5G smartphone

Thank you for your attention to this matter, and I look forward to a favorable resolution.

Sincerely,

Aditya Prawesh

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[ms665]

A green line appeared on my screen after updating my Samsung Galaxy M52 5G. Samsung should replace the display at no cost. There is no physical damage; it is a software issue. Samsung should take responsibility and change the display for free.

[adityaprawesh]

Absolutely

[Aswinraj1966]

This is a software update problem...are you sure that screen replacement will fix the problem

[adityaprawesh]

Yes

[khanindra1234]

Green and pink line issue on my samsung m52 5g

[ritu2021]

Request for screen replacent for Samsung M52 5G

I am using this phone and after recent update I found a pink vertices line on my mobile. Though this is not in warranty but still this problem arrived only after the recent update I request a free replacement
Thanking you
M.Ramesh

[adityaprawesh]

Register a complaint for the same with National Consumer Helpline on Umang Application

https://play.google.com/store/apps/details?id=in.gov.umang.negd.g2c

After registration wait for 1-2 days Samsung India will contact you regarding the same

[GreenLineInM52]

My M52 also faced the same issue. This is due to their software update. We need free screen replacement