Request for Free Replacement of Samsung M52 5G due to Display Issues

[PranayParab]

Dear [Customer Service/Support Team].

I am writing to express my disappointment and frustration regarding the recent sofware update for my Samsung M52 5G smartphone. After installing the update (Firmware version M526BXXU3CWF3/M526BDDM3CWF3/M526BXXU3CWF2 ) on 01/06/2023, I noticed the appearance of persistent green lines on the device's display, rendering it unusable.

Considering the timing of the issue and the fact that it occurred immediately after the software update, it is evident that the problem is not a result of any mishandling or damage on my part. This strongly suggests that the update has caused a hardware malfunction in my device.

I would like to emphasize that my Samsung M52 5G is not currently under warranty. However, given the clear correlation between the update installation and the onset of display issues, I kindly request a free replacement of my

smartphone. I believe that the responsibility lies with the company, as the issue occurred directly as a consequence of the software update.

To provide further details, please find the relevant information below:

Phone Model: Samsung M52 5G

Update Installed On: 01/06/2023

Issue Arises In: 12/06/2023

Firmware Version: M526BXXU3CWF3/M526BDDM3CWF3/M526BXXU3CWF2

I have been a loyal customer of Samsung for several years and have always

appreciated the quality and reliability of your products. I trust that your

esteemed company values customer satisfaction and stands behind the

integrity of its software updates.

I kindly request a prompt response and a resolution to this matter. I hope that

Samsung will take full responsibility for the issue and provide a free replacement for my Samsung M52 5G smartphone

Thank you for your attention to this matter, and I look forward to a favorable resolution.

Sincerely,

Pranay Pandurang Parab

[iamMUKESH]

This guy emailed all samsung center care support and they helped him.
Phle paise mang rhe the screen change karne ke but lastly jb email send kia tb free of cost screen replace karke diya, s21 ultra ki screen bhot costly h, firr bhi free me replace ki
This guy fight samsung and the result is there, if you can, your screen will also get it changed for free
Bhai phone to nahi sirf screen replace karke denge

[PranayParab]

Ok

[PranayParab]

But will they do for Samsung Galaxy M52 5G ?

[iamMUKESH]

Yes.. ofcourse
Ek bdhiya sa letter bna lo jo send krna pdega samsung center care support ceo

[PranayParab]

Mail Id ?

[ADDY_097]

Mila kya bhai replacement ?

[Az1993]

Same issue reported myself and lot of other members using M52. Is there any chance to move against samsung legally? Like mass complaint movement in consumer court or other actions like that.

Samsung is responsible for this, and they must take care of it.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.

We'd request you to share your contact details by follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SiddharthaMalakar]

Bhai Samsung will not provide anything ..you have to do it on your own. Or may be they can do something but you have to contact someone after you submit your device in the service centre.