Original topic:

Remaster Bug after One UI 7 Update in M35

(Topic created on: 05-24-2025 01:09 PM)
84 Views
MrinkDilk
Active Level 3
Options
Galaxy M
It seems that there is a bug in M35 after One UI 7 update where if you remaster a picture using the gallery, the remastered pictures comes out significantly darker, which was not the case before. 

Who Else has got the same issue?

image


15 Comments
cs_member10
Moderator
Moderator
Options
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy M
Well i have a video recorded but I can't send as there's no option
0 Likes
Galaxy M
Sent the logs but the issue has not yet been rectified. Kindly issue doa letter as device purchased 2 days before
Galaxy M
Same here
0 Likes
Galaxy M
Same problem facing. Kindly issue doa letter as device purchsed just for this feature and it is not working anymore.
Galaxy M
Yes I am having the same issue i have also sent a report to Samsung but no response till now...it's very frustrating as it is a very important and useful feature in day to day use...I just hope Samsung fixes this bug through an update fast.. Please share this problem as much as possible so that Samsung notices it and corrects it ASAP... Thank You
0 Likes