Original topic:

Regarding Accessibility settings not working.

(Topic created on: 07-08-2021 10:02 AM)
467 Views
Ankit_Naik
Active Level 6
Options
Galaxy M
A strange bug in my device M31 is introduced after 1st June 2021 Security patch. 
In My Galaxy M31 under the settings when I select Accessibility option then the Display goes black for few seconds and then forces out to Home Screen. Accessibility settings are not been able to access or modify. 
I don't know whether its the problem only in my device or Anybody else also has same issue. 
I need a fix to this problem Samsung.

16 Comments
AJ11111
Active Level 6
Galaxy M
Try to reset all the settings
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Ankit_Naik
Active Level 6
Galaxy M
Did it but because of that now accessibility requirements apps have stopped working.🤦
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AJ11111
Active Level 6
Galaxy M
Try to uninstall any latest patch for webview then reset settings then if still not working try last hard reset or factory reset
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AJ11111
Active Level 6
Galaxy M
Also try to reset all apps settings & restore to factory default settings
0 Likes
Ankit_Naik
Active Level 6
Galaxy M
Last option is only to Restore to Factory settings and will have to do it....🤦
0 Likes
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Ankit_Naik
Active Level 6
Galaxy M
Did it more than 5 times , didn't get any respone.
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