Recent update crashes device

[c0m94d3]

The most recent update on the Samung M31(and similar devices like M31s, and M21) causes the device to crash. Usually when using it. Rebooting into safe mode made it stuck into bootloop, which you can escape by a manual reboot (the device crashes while rebooting to cause a series of bootloops, not the standard bootloops). The device reboots about 10-15 secs after the screen freezes or sometimes instantly. 

I have seen a lot of people on Twitter complaining about the same. And apparently Samsung has stopped rolling out the bugged update. 

No, I do not have any physical damage to the device.

Reply to this thread, if you have a similar issue. 

Model : SM-M31SF/DS

Current version : M31SFXXU2BUG2 (LOL 'BUG') / M315FODM2BUE1 / M315FDDU2BUE1

Security patch : June 1

I hate you samsung. 

[Ratnodeep1986]

I also faced same problem, my motherboard got replaced , I swear I won't buy samsung again and I won't suggest anyone to buy this **bleep**

[c0m94d3]

Welcome to the

I hate Samsung club

[svs66]

same thing happening with M21

[rahul11111]

Same problem

[c0m94d3]

:(

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.  

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.  

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[c0m94d3]

Mailed at membersindia@samsung.com

[abwa]

No solution yet