One UI 7 Crash in M15

[SahiliBro]

Subject: Device Rebooting After One UI 7 Update on Galaxy M15 5G

Message:

Dear Samsung Support Team,

I am experiencing serious issues after updating my Samsung Galaxy M15 5G (Model: SM-M156B) to One UI 7 / Android 14. After the update, my phone started randomly rebooting under the following conditions:

When pressing the Volume Up or Down buttons

When opening media-related apps like YouTube

These reboots occur frequently and make the device difficult to use. The issue did not exist before the update, and I have already tried:

Safe Mode

Resetting All Settings

Testing different apps

Nothing has resolved the issue. It seems to be a system-level or firmware-related bug triggered by the update.

Kindly advise on how I can resolve this — or if you recommend visiting a service center for diagnosis or official firmware reinstallation. My device is under warranty and has not been rooted or modified in any way.

Thank you for your assistance.

[GM_15_5g]

Go to nearest samsung service center.

[SahiliBro]

Is there nothing i can do except that ?

[SahiliBro]

Will Samsung bring the patch for this ?

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device performance issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[SahiliBro]

I'm facing this issue after updating to One ui 7

[PraSnt15]

Try reset your phone