Proximity Sensor Issue

[pulkit005]

My proximity sensor does not work properly during the calls. During the call,the screen got off but it does not turn off. I have to use power button to switch ON my screen and then I am able to cut the call. Please do something.

[Anonymous]

I get From Searching In Google

Here are some solutions to call sensor not working error on your android phone.

Check for Dust or A Crack on the Screen Sensor. ...

Remove Screen Guard and Check. ...

Restart Your Phone. ...

Update Your Phone. ...

Reset Device.

[MatthewI632]

What phone do you have?

[pulkit005]

Samsung M11

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support