Can't backup

[KC]

Getting error " can't back up while connected to mobile hotspot". Please let me know to resolve this issue.

[Sidhabhi]

You have to check advanced hotspot settings..like data limit/power saving option

[KC]

Enabling Mobile internet then it is working, but if you enable WiFi then it is not working

[Sidhabhi]

That is what there must be some data restrictions with that hotspot
Or
Check cloud settings

[KC]

Sorry asking you that particularly what I have to check? Would you please explain?

[Sidhabhi]

If you are trying hotspot from someone else,please check if there is any data restrictions like data limit

[animeshmodi]

https://youtu.be/c1_8B8h6ldo
Check 3rd trick in thìs video, it will 100% help

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support