Proximity sensor issue

[thakur28]

Why I am facing this issue during call. Whenever I recieve or dial a call screen light off automatically

[shasha001]

Which device are you using?

[thakur28]

M55s

[shasha001]

Check your screen protector whether it's blocking the proximity sensor.

[thakur28]

Will it work in specific time. It work some time fine and some time unusal

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members App as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.