Problem

[Ziku14]

The phone suddenly shuts off when turned on.

[IcyJay30]

Its a most well known feature of 9611 devices

[Ziku14]

What can be done now?

[Ziku14]

Thanks

[Š]

Even while charging?

[Gourav_Mistri]

Before going for a replacement of the motherboard, I suggest you to run your phone in 'Safe Mode' for atleast 15-30 minutes. Then observe the condition of you phone whether it is shuts off or not. If the condition will not be improved, then visit Samsung Service Center.

[Ziku14]

Thanks

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.   

Warm Regards,  
Samsung Customer Support

[Ziku14]

My Samsung phone was brought to Bangladesh from Saudi Arabia. Not yet 1 year. Suddenly it stopped. I live in Bangladesh. Here's how to do warranty servicing. Model Samsung M31S

[Ziku14]

Just problem