Problem youtube

[nick590]

Hey guys, 

Does anyone face this problem, when i try to run 4k 60fps video on YouTube the resolution suddenly shift to 480p .

And 480p becomes the max resolution .

And i have 150 mbps net connection. 

I am using M52 5G.

[Anonymous]

Yes

[oshomrityunjay8]

Not in my A52s,

[Yuvinithish]

HDR videos cant play at 4k resolution. Hence it automatically adjusts to 480p. Maximum HDR video resolution to play is 1440p.

[nick590]

I don't think what your are saying is correct .
I also have a M31 and its able to play 4k 60 fps hdr video with a weak proccessor but not my phone

[Yuvinithish]

Same happening to my mobile also and I dont know the exact reason. But I think it is because of software limitations🙂

[nick590]

Yes i think you are right maybe it's a software limitation but its annoying when youtube automatically goes to 4k the to 480p

[NOOB_1ST_ACC]

After last update this issue is there

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support