Issues in Playing YouTube Video in 2160p/4K HDR Video. Photo Remaster/Enhancing

[Navin_Kumar]

There is a Major Problem We the Users are Facing in SAMSUNG GALAXY M35 5G, Phone.

When We Try to Play any Video in 2160p60 HDR Or Any 4K Resolution Video in YouTube App. The Video Gets Automatically Switched to 480p resolution and Further the Resolution for that video Can't be increased as it shows 480p as Maximum Resolution Now. 

One More Problem is With, Photo Remastering and Enhancing Feature of Gallery.

So, Try to Fix it in Later Updates i.e Probably One Ui 8.0 /Android 16 Update. 

This Problem is Specifically With India's Phone.

[soleillumi · Accepted solution]

Galaxy m35 don't support 4k that's why it's automatically switched to lowest one where set at 480p.


This is helpful, to comment ke 3 dot pe click krke accept solution kr dena.

[sujanbiswas292]

Same in my Samsung Galaxy m35

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Navin_Kumar]

I have Sent the Sample Video Too in that Error Report Log.