Overheating Issues and Touch Not Working Due to that.

[Navin_Kumar]

In SAMSUNG GALAXY M35 5G, The Device Easily gets heated While Using Apps Like YouTube, Instagram, Facebook, WhatsApp Etc.

This is the Simple Tasks of any device in Which this Problem Remains in this Phone, Despite the Vapour Cooling Chamber, it doesn't gets Cooled Sooner.

The Display Side of Device gets Heated More, While Back Panel Also Feels Hot.

I think Due to this Issue I Faced a Big Problem Twice in this Phone Within a Span of Month .

i.e While Using Instagram and Facebook, Suddenly the Touch of Screen Stopped Working. (Although I Bought it Only 4 Months Ago)

I have Side Navigation Gestures on. So Only That Worked. But I Was Not able to Open Any App, or Turn Off or Restart the Phone as When the Power Off Menu Gets Opened the Touch Didn't Worked So I Could Tap on Restart or Power Off.

Only the Some Part of the Screen Worked in Screen Taps, Which Was Bottom Part of The Screen(Around the Chin of the Phone).

The Issue got Resolved after 2-3 Hours Automatically. But Till Then Phone Was in Complete Idle State.

Please! Try to Fix This Issue.

[Abhijeet_18]

Im aslo facing this problem on s23 fe

[Navin_Kumar]

Heating Issues?

[Abhijeet_18]

Yes facing that also

[Navin_Kumar]

Then You Mean that Touch Not Working Issues Also?

[Oldy4756]

Bro there is NEW UPDATE ONEUI 8 for you update and say tata bye bye to your issues

[Navin_Kumar]

I Know, In This Month Only they are Bringing this Update, That's Why I Am Reminding the Issues Which this Phone Have So that They Can Resolve it, Before releasing the Update.

[Oldy4756]

But the update is live now so your post is late.

[Navin_Kumar]

Yaa Bro, Just Last Hour the Update Was Released

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support