Phone stuck while running Software installation

[dineshc9]

Hi All,

I have M31 and i got software update today.

After downloaded the update phone got restarted.

While doing installation, after 29% got some error and shows downloading screen.

After restart using press volume down botton and power botten together.

After that Samsung logo coming then immediately its going to same page.

Tried press Volumn up button and power button together after immediately restart the system to go recovery mode.

But no luck,  its again going to installing software and after 29% again same issue happened..

Please any one help me how to resolve this..

Here i have attached screenshots for your reference.

Regards,

Dinesh

[YashAgarwal]

Read this
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31-April-1-system-update-bricks-phone-Only-solu...

[ashutosh31]

whether user of Odin will not violate warranty services for the phone .

Also tried using smart switch but it's keep on asking recovery key which i don't have looks like it has to be previously set up before this problem. any other way if you know we can obtain recovery key let me also know?

[RedIndianRobin]

You can downgrade via Odin or you could use emergency software recovery in smart switch.

[Sachkadam]

Hi did the issue get resolved in your case? @ dineshc9

[ѵօϲɑӀ4ӀօϲɑӀ]

U need Odin on a PC or laptop

[Samsung_5kLEYud]

I'm facing the exact issue with my M31. 

[Ehsank]

i have seen so many post like that what a rubbish, guys please send feedback to Samsung

[sarab007]

SAME PROBLEM I AM FACING REALLY VERY DISAPPOINTED  using Samsung device since 2016, as i seen comments many this device user facing this installation issue today, everywhere is lockdown we stuck at home, and now this software bugs what should we do even i need urgent ph for some personal/ office work, please 

[arpit4]

I have same problem plz. Someone help me

[Snafu]

The same has happened on my S21 Ultra.  Its very disappointing.  There was a new update that was supposed to be about 1/2 GB, and 7 hours later, it is on the same green screen of death.  Now its turned into a $1200 brick.  All the information I can find about it now is that I have to reflash the entire phone.  

I should have had most of my things backed up and I still have my older S20+ so I have some info, but spending my day off trying to fix a phone that shouldn't have bricked in the first place.  

They need a more reliable interface for these "crashdates", this is the first time I've had issues with Samsung but it doesn't sit well with me.  I'll be considering other options in the future. 

This crash has put me in a place where I have to reset everything.  My home alarm system was associated to a 2FA on the phone which now no longer works.  I have no access remotely to my security system.  If I had known how unreliable these updates were, I wouldn't have enabled it at all.  

Working at a mobile carrier, I sell as many Samsung phones as I do iPhones, but this will be a topic of discussion I will have with my clients that Samsung updates are horribly unreliable and can lead to bricking of a phone.  They need some kind of back up OS that the phone can still be usable in capacity.