Phone is getting Auto restart..

[armanmazher]

Heyy,

I'm using Samsung Galaxy M31s since last 15 months i haven't face any issues till November but from last 15 days phone is getting Auto restart in minutes.. 

Can you people please solve this issue please..

[VENKATESH_M40]

Can you upload battery and device care settings screen shot like this

[Sid_Karna]

This is a motherboard issue.

[Sid_Karna]

please check out this post. You may get the motherboard replaced for FREE.
https://r2.community.samsung.com/t5/Galaxy-M/ALERT-Those-who-have-restarting-problem-should-follow-t...
Accept the solution by clicking on the 3 dots on top of my comment, so that it will be helpful to others too.

[SrajTech]

https://r2.community.samsung.com/t5/Tech-Talk/Auto-Restart-Brand-solution/td-p/10333335

[prashantpophale]

It's very unfortunate Samsung.
Lots of devices suffering with this problem.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support