Original topic:

Phone call slow

(Topic created on: 07-08-2023 07:28 AM)
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samsungm33
Active Level 3
Options
Galaxy M
Phone call app is very slow, worst Samsung optimization, m33 5g. I am receiving Incoming call, answer the call, in between 2 to 3 sec after start the call seconds will start, so lagging 😑 m335g worst, processor is not a 5nm worst slow.... solve this....Pl....

Please optimi the phone app, incoming call, and outgoing call 📞 screen response speed, with out lag operation.......
1 Comment
cs_member10
Expert Level 5
Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

If the issue has not been resolved then restart the device & record your voice to verify the issue.
Step1: Press & hold the power key.
Step2: Tap on restart.
Step3: Tap again to restart your phone.

Record your voice by using a "Voice recorder" and playing the recorded audio.
Navigate to the app's screen and tap on the Samsung folder.
Tap on the voice recorder.
Tap on recording to record your voice then tap on stop to save the recording.
Tap on save.
Select and tap on recently recorded audio to hear the audio quality.

Note: If the recorded audio quality is good, then your microphone is working fine

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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