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2 weeks ago in
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2 weeks ago in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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2 weeks ago in
Galaxy MI have already submitted the log file, video clips, and images several times for the same issue, but it is still not resolved.
I will submit the latest log file, video, and images once again for further investigation. Please have the technical/development team review the evidence carefully and provide a proper resolution rather than repeating the same troubleshooting steps.
Thank you.