Not receiving security patch updates!

[srik0523]

I am using M15 5g since Oct 2024, however since July 2025 am not getting any updates and it is showing error.

I have tried clearing cache, clearing data, restarting the device, logging out and relogin again but the issue still persists.

How to solve this?

[SamsungUser43]

We will get One UI 8 directly. The quarterly security patch update news is true, but the Screenshot you shared is NOT of a Security Patch Update, it's Google Play System Update(as I mentioned earlier) and even a phone from 2016 can get the September 2025 update, unless there is an issue. These updates are maintained by Google and not Samsung, so they give these kind of updates almost every month. My Galaxy J2 Pro from 2016 still gets these updates almost every month.

[srik0523]

I understood and thanks for sharing the info, I just wanted to know whether shall I proceed with factory reset or wait for sometime (sorry for repeated queries)
Becoz I need to take backup and make some time to do it!

[goodthings · Accepted solution]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[YOUR_EX · Accepted solution]

dear, you will receive the software update very soon, possibly next week

If u find this is helpful Click on the three dots of my replies right corner nd accept the solution 😊

[srik0523]

Are you sure?
I am gonna try factory reset, or should I wait till one UI 8 update?

[YOUR_EX · Accepted solution]

Dear, yes u r need to reset factory, I hope samsung will provide u your next update safely nd fix your issue very soon

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that, in some cases, regular OS upgrades may cause delays in the planned security updates. However, you can rest assured that the OS upgrades will include the most up-to-date security patches when delivered.

We are doing our best to deliver the security patches; however, the delivery time may vary depending on the region and model.

Additionally, as shown in the screenshot above, there is information about the Google Play system update. We kindly recommend that you contact the respective helpline, as they will be able to guide you further regarding the update.

Warm Regards,
Samsung Customer Support