Not receiving security patch updates!

srik0523 · ‎10-13-2025

I am using M15 5g since Oct 2024, however since July 2025 am not getting any updates and it is showing error.

I have tried clearing cache, clearing data, restarting the device, logging out and relogin again but the issue still persists.

How to solve this?

goodthings · ‎10-13-2025

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

YOUR_EX · ‎10-13-2025

dear, you will receive the software update very soon, possibly next week

If u find this is helpful Click on the three dots of my replies right corner nd accept the solution 😊

View solution in context

YOUR_EX · ‎10-13-2025

Dear, yes u r need to reset factory, I hope samsung will provide u your next update safely nd fix your issue very soon

View solution in context

cs_member10 · ‎10-14-2025

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that, in some cases, regular OS upgrades may cause delays in the planned security updates. However, you can rest assured that the OS upgrades will include the most up-to-date security patches when delivered.

We are doing our best to deliver the security patches; however, the delivery time may vary depending on the region and model.

Additionally, as shown in the screenshot above, there is information about the Google Play system update. We kindly recommend that you contact the respective helpline, as they will be able to guide you further regarding the update.

Warm Regards,
Samsung Customer Support

View solution in context

srik0523 · ‎10-13-2025

But I have not received since July and am getting error!

srik0523 · ‎10-13-2025

Is there anything I should do from my side?

srik0523 · ‎10-13-2025

Ok thanks brother for your info! (am not aware of this)
I just reached the feedback support and they asked me to visit the service centre😑

srik0523 · ‎10-13-2025

Sure👍🏻

manukr016 · ‎10-13-2025

I am also using M15 5G since December 2025, But I have received August 2025 security patch 1 month ago, I Think you should reach service centre.

srik0523 · ‎10-13-2025

I will check it again

SamsungUser43 · ‎10-13-2025

Firstly, according to your image, this is Google Play system update(not security patch update as you mentioned) which is given almost every month or two for every galaxy phones(even the ones from 2019). You should try clearing the data and cache of Google Play Services from Settings, but then you would have to login to Google, again(probably). Most Galaxy Phones now have the September 2025 Google Play Update. If the above method does work, pls accept it as solution, otherwise visit Service Centre.

srik0523 · ‎10-13-2025

Fine I will try again (as I have already tried everything what you mentioned here)

srik0523 · ‎10-13-2025

But the other user has mentioned about the frequency of update cycle and it seems he has not received too. I have not installed any suspicious apps/software, so what could be the reason (as everything was fine till July)
Or
Will I be getting one UI 8 update directly?

Original topic:

Not receiving security patch updates!

4 Solutions