Original topic:

Network issue

(Topic created on: 05-13-2021 10:06 AM)
410 Views
udayjade
Beginner Level 2
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Galaxy M
Am facing netwprk amd good met issue with my mobile. This is not sim issue, i tried in other mobile. Many are M series isers facing same issues
5 Comments
NitroGen
Active Level 1
Galaxy M

Yes, I am experiencing the same in my M51  after One UI 3.1 update for the last 2days:

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M51-One-UI-3-1-SIM-detection-Bug/td-p/8296277 

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Sumitpatel
Active Level 8
Galaxy M
Network issue is given to Samsung in heritage so we want to do any effort to fix this issue by Samsung, so we waste our time. ..
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NitroGen
Active Level 1
Galaxy M

Sadly.

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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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CS_member7
Active Level 6
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your concern regarding network issues on your M31 device.

We would like to understand few things related to this in order to get this issue resolved and provide you with a better experience.

- Are you still facing the network issues ?

- Is there a particular area , where you are facing the network issue? This will help us better understand the issue.

- Request you to please report this in the Error section with logs so that the issue can be investigated.

Note: The path to share the error log file is (Open Samsung Members Application > Get help > Send Feedback > Error report). Also please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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