Network issue on Galaxy M55

[krishjeni]

When I use the 5G network, it automatically switches to the 4G network.

[ruturaj2123]

Its not issue with your device might be probability is issue with network provider

[vjvinamara]

Hie @krishjeni
It is not unusual for a phone to automatically transition from a 5G connection to a 4G or 4G+ connection when the 5G signal strength is insufficient. This typically does not indicate a problem with the device itself, but rather a network-based adaptation. It seems you may be encountering some connectivity challenges in your location, which is certainly possible. I occasionally experience the same behavior with my own device.

[RAJIBTANTI54]

1480 possessor not propolis support 5g

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while 5G devices work with both LTE and 5G networks, they may consume more battery and generate more heat compared to LTE devices. High-speed processing for heavy data can lead to increased energy usage and device heating. If your device gets too hot, our safety algorithm may limit performance and switch to 4G temporarily to prevent overheating. This is normal and helps maintain device performance.

In this case, please wait for the device to get cool down for a while and then use the device again. If the 5G device gets cooled down to a specific temperature, the device will connect to the 5G network again.

However, please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nikhil_Sharma]

Goodthings is a spammer and abuser, everyone report him. If you donot trust me than go to his profile and see all his replies, they are simply copy paste, he suggested me to do some setting in my M33, I followed and motherboard got short circuit.

[Nikhil_Sharma]

Goodthings is a spammer and abuser, everyone report him. If you donot trust me than go to his profile and see all his replies, they are simply copy paste, he suggested me to do some setting in my M33, I followed and motherboard got short circuit.