Network issue/Mic Issue on M34

[Saitama_047]

I've experienced some network problem with my Airtel Sim. And during calls there the other person couldn't hear my voice, Is it due to network issue or mic issue?

 It also happens with WhatsApp video calls.

[zoro3s]

Network issue probably, you can check your mic by recording a voice note if it's recording properly than you'll know that it's network issue not mic issue.

[souvik22ff]

Only for calling not mic issues

[souvik22ff]

Same problem

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

Galaxy device microphone issue: Disconnect the headphones and follow the below steps:

Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Restart the device: Press & hold the power key> Restart> Tap again to Restart your phone.
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.

Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Navigate to the apps screen and tap on the Samsung folder> Voice Recorder> Tap on the recording to record your voice then tap on Stop to save the recording> Save> Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support