Hi Samsung Team After OneUI 6.0 update Jio True 5G mobile data cannot always access the web when switching from a WiFi network. But 5G mobile data works and accesses the web when tapping 2 times repeatedly on the mobile data icon/button. I also tried VoNR enable/ disable.
This happened after the OneUI 6.0 upgrade I also performed a factory reset yesterday but the same issue occurred. The device is M34 Even though I'm using the new sim with an existing number it does not turn on first but after tapping on the symbol of mobile data it does turn on
I request the team please fix this update as soon as possible Please please fix this bug facing a lot of issues
As per your query, you have already done the possible troubleshooting steps on your device but still issue not resolved, So, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Go to settings and search intelligent wifi. Enable "Switch to mobile data when your wifi is slow or unstable ". You may also switch other options below this for better WiFi management.
If this solved your problem please Tick "Solved" to help others in need. Thank you
As per your query, you have already done the possible troubleshooting steps on your device but still issue not resolved, So, we request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
