My M31 Phone crashed after April update.

[mehtahmr]

This post is only for M31 users who are facing boot stuck issue. This procedure will clean install firmware in phone and would make the device working again.

Things required- Computer> Samsung USB drivers installed in it, Odin tool in PC,A working Samsung USB cable and Official Stock Firmware.

My Phone crashed after April update.

Only way to resolve the issue was to install official stock firmware.

Followed below steps for successful resolution of the problem:

1) Install Samsung USB Drivers and ODIN for Android 10 on your PC - v3.14.1

URL : https://www.androidinfotech.com/download-odin-all-versions/

2) Download Galaxy M31 official stock ROM (Full speed download) : https://samfw.com/firmware/SM-M315F/INS/M315FXXU1ATB7

Important Note: Select CSC file if you want to do a clean install or you can Select Home_CSC if you want to keep your apps and data.

[Paresh07]

My M31 was broke because of the failed update from Samsung, I finally restored my mobile, here are the steps:


download Odin software.  URL : https://www.androidinfotech.com/download-odin-all-versions/

You will need version 3.14 only

download M31 firmware : https://www.sammobile.com/samsung/galaxy-m31/firmware/SM-M315F/INS/download/M315FXXU1ATB7/321291/   (approx 4 gb)

 

Extract files from firmware, you will get 5 files, AP, BL , CP, CSC and Home_CSC

open Odin and connect your phone with pc, it will show you message of Added in left column.

 

in right column, browse AP, BL , CP and Home_CSC. (If you dont want your previous data, select CSC file or if you want to keep app and Data as previous, select HOME_CSC)

Then click on start, it will show you message of PASS, if everything works good.

Mobile should be 50% charged.

For any help contact me. Thanks

[abhishek123484]

warranty will be void or not

[Paresh07]

no issue on warranty

[abhishek123484]

whether warranty will get void

[yassarvy]

 I faced same issue today morning. Did as said and got the phone working again. Firmware downloaded took about 4hrs as for free user they give less bandwidth for download. After spending 5 hrs of my life I could get the phone working. Then to get opinion did chat with samsung ppl, they asked me visit service center after current lockdown ends, I know this is not correct. I can understand the pain of people. If possible give a try or have to wait till lock down ends.

[abhishek123484]

it's working 100%
go with this

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate your efforts and time.  Thank you for sharing this useful information among the community.

In future if you find any problem with Samsung device kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support