samsung_user007
Beginner Level 2
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Galaxy M

Hi.

after downloading a new software update today, my phone M30s is getting crash every single time when i unlock the device. sometime it stuck in samsung opening logo until i press power+volume down key. What should i do? Help please🙏 

5 Comments
_HK_
Expert Level 1
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Galaxy M
Is it One UI3.1 or 3.0??
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samsung_user007
Beginner Level 2
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Galaxy M

it's 3.1

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_HK_
Expert Level 1
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Galaxy M
Okay👍
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samsung_user007
Beginner Level 2
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Galaxy M

No. it's is not working..still getting stuck on samsung m30s logo after reboot.

Samsung_Support1
Moderator
Moderator
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Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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