Original topic:

Mobile sim card signal coverage issue

(Topic created on: 10-29-2024 11:23 AM)
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chandru7
Active Level 1
Options
Galaxy M
My galaxy m35 5g phone does not works inside my home there is no signals in both jio 5g and Aircel 5g Sim card hen I keep mobile outside my home both Sim card have network coverage fir incoming and outgoing calls when I keep mobile inside my home both Sims jio and Aircel 5g Sims no signal my daily problem of mobile what is the problem of this mobile network issue. 
4 Comments
mrlyngdoh
Active Level 4
Galaxy M
Same here its the problem from mobile operator now since i turn my network to on 4g everything is good 5g is the problem just try to turn your mobile network to only 4g and see
goodthings
Expert Level 5
Galaxy M
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots,interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy M
Your's most welcome to here.
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cs_member8
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

● Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

● Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

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