Resolved! Solved

Original topic:

Microphone stopped working

(Topic created on: 08-03-2020 04:57 PM)
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vatsalhdangi
Active Level 3
Options
Galaxy M
My Galaxy M40's calling microphone has suddenly stopped working while i was on a call. It works on a speaker phone but when on normal call, the person on the other side is not able to hear my voice.

I tried switching carriers, restart my device.
Voice recording works, i am able to record and hear it. But doesnot work on calls. Does anyone know about this? Please help.

3 Solutions


Accepted Solutions
Solution
Ehsank
Expert Level 5
Galaxy M
go to service centre brother no any settings will work on that issue

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Solution
Anonymous
Not applicable
Galaxy M
Okay now it is hardware issue for sure. You have to visit service center.

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Solution
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Hope you issue got resolved and if the issue still persists, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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25 Comments
Solution
Ehsank
Expert Level 5
Galaxy M
go to service centre brother no any settings will work on that issue
vatsalhdangi
Active Level 3
Galaxy M
okay.
Ehsank
Expert Level 5
Galaxy M
thank you so much brother @vatsal97 to accept as solution 🙏🙏🙏
Anonymous
Not applicable
Galaxy M
If voice recorder works then there is no issue with hardware. 1s uninstall truecaller if you have it causes issue like this or any other 3rd party dialers. use mobile in safe mode and call someone and check there.
vatsalhdangi
Active Level 3
Galaxy M
now even voice recording app isn't working properly. was working before now it has stopped working too
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Anonymous
Not applicable
Galaxy M
Did you try in safe mode? Still have issue in safe mode then it's a hardware issue.
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vatsalhdangi
Active Level 3
Galaxy M
yes tried safe mode. still not working
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Anonymous
Not applicable
Galaxy M
You mean did you call someone in safe mode and issue in there too?
If this is the case then it's hardware related.
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vatsalhdangi
Active Level 3
Galaxy M
yes i called and checked
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