M55

[sherumair]

Hai my samsung galaxy M55 is facing an heating issue and the camera UI is so slow and it is not at all working properly 😑 i have purchased this mobile recently just 20 days has completed while i keep for charging after 15min its getting heated a lot and charging was stop automatically and camera is not working properly shutter speed slow totally blurry image and video quality is very bad.. what to do can any one help me..i have reset the camera settings for 5 times still same issue.

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that Samsung devices may heat up while charging, especially if you use a fast charger or use the device while charging. Use the original charger that came with the device and avoid third-party chargers or cables. Monitor the device while charging and take appropriate action if it gets too hot.

However, kindly perform the following steps by the given links to resolve your issues:

Galaxy device heating issue while charging: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-devi....

Galaxy device camera issue: Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Remove third-party applications: Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.
Path: Settings> Apps> third-party application from Apps> Uninstall.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[sherumair]

I have updated but same issue repeat..camera is blurry and image quality not enhancing.. bad images..

[fanboy12]

Hello sir just check if your m55 5g device have a system app named com.huaqin.sarsensormanager it can be harmful and cause battery drain and poor experience

To do this, follow these steps:

1. Open your phone’s Settings.

2. Scroll down and tap on Apps or Applications.

3. Tap on the three dots in the top-right corner and select Show system apps.

4. In the search bar, type com.huaqin.sarsensormanager.

Please let me know if you have this app on your phone. It’s important to be cautious and disable it