Original topic:

M52 5G green line issue

(Topic created on: 12-20-2023 10:26 PM)
952 Views
Kingmaker_Vinoth
Active Level 1
Options
Galaxy M
There is no physical damage on phone. But it shows green line in it automatically. I don't know why this happens. This kind of problem reduce the trust of samsung users.

image
Green line issue

Samsung should explain the cause of this problem, whether it is hardware or software issue.
19 Comments
goodthings
Expert Level 5
Galaxy M
My dear, complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.
Galaxy M
Hi bro, I have followed the instructions, still I am not getting any reply from them. What can I do?
goodthings
Expert Level 5
Galaxy M
My dear complaint again n again on same chanel also send a mail to CEO Samsung India for this issue too. Thanks.
Galaxy M
Ok bro
goodthings
Expert Level 5
Galaxy M
Your's most welcome brother.
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Kalkish
Active Level 3
Galaxy M
Don't believe @goodthings words. There is no support from samsung. I done every step but no use
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cs_member10
Moderator
Moderator
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Galaxy M

Dear Samsung member,

Greetings from Samsung customer support.

Please visit this mentioned links to resolve your device issue:

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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Sanjay3San
Active Level 5
Galaxy M
This green line issue is caused because of recent update, and you have to replace display and no update can fix this, it's a physical damage on display due to update ( heating under display).
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Santhoshsomu
Active Level 5
Galaxy M
Are you planning to buy any new mobile ? If yes which mobile ?
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