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Original topic:

M51 in call speaker volume is very low sound

(Topic created on: 11-12-2023 10:56 PM)
115 Views
bnbadheka
Active Level 8
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‎11-12-2023 10:56 PM in 

Galaxy M
Since morning I am facing issue with in coming call sound from other end is very low.
Please suggest solutions 
2 Comments
RishiNa
Active Level 4
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‎11-13-2023 10:32 AM in 

Galaxy M
Please clean the call speaker grill, which is usually placed at the top of front camera, with a toothbrush dipped in liquid sanitiser.
cs_member10
Expert Level 5
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‎11-15-2023 10:59 AM in 

Galaxy M

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disconnect anything plugged into the headphone jack like, a selfie stick, headphones, Bluetooth, etc.
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

Clear Sound Picker data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Sound Picker> Storage> Clear data of Sound Picker.

Clear SoundAlive data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search SoundAlive> Storage> Clear data.

Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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