M14 shows headset connected but actually not connected

[Neenamm]

My M14 5G, unable to play the media sound in speaker, and the volume control shows a headset as connected. No Bluetooth or wired headset are connected actually. Media output shows headset. The diagnostic tool successfully tested the phone speakers.

[Mayur000]

Try to connect headset and remove it...

Or clean 3.5mm jack using ear cleaner plastic stick.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Reset app preferences: Settings >> Apps >> Three dots (Appearing at the top right corner) >>Reset app preferences >> Reset

Reset settings: Settings > General Management > Reset.
Reset settings: Reset all settings to their default
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

Clear Sound Picker data: Settings>>Apps>>Filter and Sort>>Enable "Show system apps">>Ok>>Search Sound Picker>>Tap on storage>> Clear data of Sound Picker.

Clear SoundAlive data: Settings>>Apps>>Filter and Sort>>Enable "Show system apps">>Ok>>Search SoundAliver>>Tap on storage>> Clear data.

Clear Adapt sound data: Settings>>Apps>>Filter and sort>>Enable "Show system apps">>Ok>>Search Adapt Sound>>Tap on storage>>clear data

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support